Who we are
Faversham Solutions provides umbrella and managed payroll services to contractors, agencies and businesses across the UK. For the purposes of data protection law, we are the "data controller" of the personal information we collect about you.
If you have any questions about this policy or how we handle your data, you can contact us at the details in section 12.
The information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address and phone number.
- Employment and payroll information, such as your National Insurance number, tax code, assignment rate, timesheets, bank details and payslip information, where you are a contractor we pay.
- Business details, where you represent an agency or company we work with.
- Correspondence, including messages you send us by email, phone, live chat or through any form on our website.
- Technical information, such as your IP address, browser type, device information and how you use our website (collected through cookies and similar technologies — see our Cookies Policy).
We only collect the information we need to provide our services, meet our legal obligations, and respond to you.
How we use your information
We use your personal information to:
- Provide our payroll and umbrella services, including running pay runs, producing payslips and making payments.
- Meet our legal and regulatory obligations, including tax reporting to HMRC through Real Time Information (RTI) and maintaining accurate records.
- Respond to your enquiries and provide customer support.
- Manage our relationship with you or the organisation you represent.
- Improve our website, services and communications.
- Send you relevant updates, where you have asked to receive them or where we are otherwise permitted to do so.
Our legal basis for using your information
We rely on one or more of the following legal bases when we process your personal data:
- Contract — where processing is necessary to provide our services to you or the organisation you represent.
- Legal obligation — where we must process data to comply with the law, such as tax, payroll and record-keeping requirements.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services and keeping our website secure, provided your rights do not override those interests.
- Consent — where you have given us clear consent, for example to receive marketing emails. You can withdraw consent at any time.
Sharing your information
We do not sell your personal data. We may share it with:
- HMRC and other regulatory or government bodies, where required by law.
- The agency or business you work with or through, where necessary to deliver our services.
- Trusted third-party providers who support our operations, such as IT, payment processing, accounting and software providers, who act on our instructions and are bound to keep your data secure.
- Professional advisers, such as auditors, insurers and legal advisers.
- Authorities or third parties where we are legally required to disclose information, or to protect our rights, property or safety.
How long we keep your information
We keep your personal data only for as long as necessary to provide our services, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements. Payroll and tax records are kept for the periods required by law. When we no longer need your data, we securely delete or anonymise it.
How we protect your information
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. While no system can be guaranteed completely secure, we work to keep our security measures up to date and appropriate to the sensitivity of the information we hold.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Object to or restrict how we use your data in certain circumstances.
- Request that we transfer your data to another provider where applicable.
- Withdraw consent at any time where we rely on consent.
To exercise any of these rights, contact us using the details in section 12. We will respond within the timeframes required by law.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk. We would ask that you contact us first so we can try to resolve any concern.
Cookies
Our website uses cookies and similar technologies. For details of the cookies we use and how to manage them, please see our Cookies Policy.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: